CDIGurgaon, Haryana, India
SOLUTION SUPPORT SPECIALIST - RISK SYSTEMS & APPLICATION SUPPORT (Market & Credit Risk) Louis Dreyfus - Gurgaon - Immediate
Sur site
RFP Created by Sukruth Guptha
Location: Gurgaon
Work Mode: 5-days a week, full-onsite
Contract Duration: Initial 1 year contract, with the possibility to extend for long-term
Availability: Immediate - 15-days NP.
Budget: Less than 8,000 INR per day (Could be flexible based on the candidate's profile)
Experience Required: 3 - 5 Years relevant work experience
Must haves: Looking for strong profiles in India who can go beyond incident/request handling and bring analytical skills, good communication, and the ability to understand the broader project context.
About Louis Dreyfus Company
Louis Dreyfus Company (LDC) is a leading merchant and processor of agricultural goods, operating a global portfolio of activities across commodities, logistics, processing, finance and risk management. The DT&A AMS MO organization provides Application Management Services supporting critical business applications across Market Risk, Credit Risk and Middle Office.
Position Summary
The Solution Support Specialist - Risk Systems & Application Support combines Level 2 operational support with business analysis and continuous improvement responsibilities for Market Risk, Credit Risk and position management platforms and related applications. The role acts as the primary bridge between business stakeholders, AMS support teams, solution owners and technical delivery teams.
The position is accountable for understanding application processes and data flows, restoring service when production issues occur, translating user and operational needs into clear functional requirements, and using support insights to drive sustainable improvements. The role supports the stable execution of critical daily processing, integrations, controls and reporting activities. Detailed domain knowledge can be developed within the role.
Key Responsibilities
1. Operational Support & Service Reliability
• Provide Level 2 functionality and application support for Risk applications and related business processes.
• Monitor critical daily processes, integrations, calculations, data loads and reporting activities; investigate failures affecting business operations.
• Analyze and resolve incidents involving application behavior, interfaces, data quality, risk reporting, position management, and downstream consumers.
• Coordinate resolution with L3 teams, solution owners, data and integration teams, infrastructure teams, vendors and business stakeholders.
• Execute Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management in line with agreed service processes.
• Provide clear business impact assessments, workarounds, status updates and escalation when service reliability or key business deadlines are at risk.
2. Business Analysis & Requirement Management
• Engage with business users, process owners, application owners and technical teams to understand operational needs, pain points and enhancement requests.
• Analyze current business processes, system behavior, controls, data flows and cross-system dependencies to identify functional gaps and improvement opportunities.
• Translate business needs into clear functional requirements, user stories, acceptance criteria, process descriptions, and impact assessments.
• Facilitate requirement discussions and support prioritization by clarifying business value, operational risk, dependencies and expected outcomes.
• Work with solution and technical teams to evaluate options and ensure proposed solutions are practical, supportable and aligned with the wider application landscape.
3. Incident, Problem & Root Cause Analysis
• Perform structured root cause analysis for recurring or high-impact application, integration and data-related issues.
• Distinguish symptoms from underlying causes by reviewing logs, SQL data, interfaces, processing chains and reconciliation results.
• Define corrective and preventive actions, track them to completion and verify that implemented changes address the original business problem.
• Identify recurring incident trends and convert operational findings into problem records, monitoring improvements, automation ideas or enhancement proposals.
• Contribute to post-incident reviews and communicate root cause, impact and preventive actions in clear business language.
4. Change Delivery, Testing & Transition to Run
• Support enhancements and production changes from requirement definition through testing, deployment and operational handover.
• Prepare test scenarios and acceptance criteria; coordinate or perform functional, regression and user acceptance testing.
• Validate data integrity, business rules, calculations, interfaces and reporting outputs before production release.
• Assess operational readiness, support impacts, monitoring needs, documentation and knowledge-transfer requirements.
• Provide hypercare support after releases and ensure open defects, risks and follow-up actions are visible and owned.
5. Data Analysis, Controls & Reconciliation
• Analyze data across Risk, Middle and reporting systems to identify breaks, inconsistencies and control gaps.
• Use SQL, Excel and available reporting tools to investigate data-quality, processing, interface and reporting issues.
• Validate data completeness, integrity and consistency across upstream and downstream systems.
• Support reconciliation controls and anomaly analysis, including unexpected changes between source systems, processing stages and reporting outputs.
• Help define monitoring and control improvements that allow earlier detection of production or data-quality issues.
6. Stakeholder Management & Communication
• Act as a trusted operational and functional contact for business users and technology stakeholders.
• Coordinate cross-functional investigation and decision-making when ownership or dependencies span several teams.
• Provide transparent updates on incidents, risks, enhancements, testing progress and service improvement actions.
• Adapt communication for technical and non-technical audiences and explain complex issues in clear business terms.
• Manage stakeholder expectations and maintain focus on business impact, priorities and agreed next steps.
7. Documentation, Knowledge & Continuous Improvement
• Maintain support runbooks, SOPs, process and data-flow documentation, known-error records, knowledge articles and user guidance.
• Document resolutions and lessons learned from significant or recurring issues to enable reuse and reduce key-person dependency.
• Deliver knowledge-transfer sessions and support capability development within the AMS team.
• Identify opportunities to automate routine checks, improve monitoring, simplify support processes and reduce manual effort.
• Use operational metrics and recurring issue analysis to recommend improvements that increase stability, supportability and user experience.
Required Functional & Operational Knowledge
• Understanding of business-critical application processes and operational support principles
• Ability to understand end-to-end process and data flows across integrated applications
• Ability to analyze data, reporting outputs and functional processing issues
• Ability to learn domain concepts and apply them during incident and requirement analysis
• Understanding of data quality, reconciliation and operational controls
• Experience with incident analysis, functional troubleshooting and service improvement
• Business process analysis and functional requirement definition
Required Technical & Service Management Skills
• SQL and data-analysis capability
• Advanced Microsoft Excel
• ServiceNow and Jira, or comparable service and work-management tools
• Incident, Problem and Change Management
• Log analysis, troubleshooting and root cause investigation
• Understanding of interfaces, integration flows and structured data formats such as XML and JSON
• Ability to prepare functional requirements, user stories, acceptance criteria and test scenarios
Preferred Skills & Experience
• Experience with enterprise business applications, integrated data platforms or reporting solutions; experience with GRIP or Risk applications is an advantage
• Power BI, Python, SAS or SAS Viya is an advantage
• Knowledge of ETL, scheduling and file-transfer concepts
• Experience with financial data, reporting and data-warehouse environments
• Experience supporting production releases, UAT and hypercare
• Experience in commodities trading, Finance, Risk or Middle Office environments is an advantage, but not mandatory
Experience & Qualifications
• 3+ years of experience in business analysis, application support, data/application operations or comparable production-support roles.
• Demonstrated experience supporting business-critical production applications in a service-driven environment.
• Experience translating business needs into functional requirements and supporting delivery through testing and implementation.
• University degree in Business, Economics, Finance, Information Technology, Data or a related discipline, or equivalent practical experience.
• Fluent written and spoken English.
Core Competencies
• Analytical thinking and structured problem solving
• Ownership, accountability and follow-through
• Strong stakeholder management and clear communication
• Ability to connect technical findings with business impact
• Attention to detail and sound judgment under operational pressure
• Proactive, collaborative and continuous-improvement mindset
• Ability to work independently while coordinating effectively across teams
Key Deliverables & Success Measures
• Timely investigation, communication and resolution of production issues in line with agreed service targets.
• High-quality root cause analysis and completion of preventive actions for recurring incidents.
• Clear and testable requirements for approved enhancements and process improvements.
• Reliable functional validation and controlled transition of changes into production support.
• Current, reusable operational documentation and knowledge assets.
• Improvements that reduce operational risk, recurring demand and manual effort.
• Effective collaboration and transparent communication across business and technical stakeholders.
Informations de la mission :
Location: Gurgaon
Work Mode: 5-days a week, full-onsite
Contract Duration: Initial 1 year contract, with the possibility to extend for long-term
Availability: Immediate - 15-days NP.
Budget: Less than 8,000 INR per day (Could be flexible based on the candidate's profile)
Experience Required: 3 - 5 Years relevant work experience
Must haves: Looking for strong profiles in India who can go beyond incident/request handling and bring analytical skills, good communication, and the ability to understand the broader project context.
About Louis Dreyfus Company
Louis Dreyfus Company (LDC) is a leading merchant and processor of agricultural goods, operating a global portfolio of activities across commodities, logistics, processing, finance and risk management. The DT&A AMS MO organization provides Application Management Services supporting critical business applications across Market Risk, Credit Risk and Middle Office.
Position Summary
The Solution Support Specialist - Risk Systems & Application Support combines Level 2 operational support with business analysis and continuous improvement responsibilities for Market Risk, Credit Risk and position management platforms and related applications. The role acts as the primary bridge between business stakeholders, AMS support teams, solution owners and technical delivery teams.
The position is accountable for understanding application processes and data flows, restoring service when production issues occur, translating user and operational needs into clear functional requirements, and using support insights to drive sustainable improvements. The role supports the stable execution of critical daily processing, integrations, controls and reporting activities. Detailed domain knowledge can be developed within the role.
Key Responsibilities
1. Operational Support & Service Reliability
• Provide Level 2 functionality and application support for Risk applications and related business processes.
• Monitor critical daily processes, integrations, calculations, data loads and reporting activities; investigate failures affecting business operations.
• Analyze and resolve incidents involving application behavior, interfaces, data quality, risk reporting, position management, and downstream consumers.
• Coordinate resolution with L3 teams, solution owners, data and integration teams, infrastructure teams, vendors and business stakeholders.
• Execute Incident Management, Request Fulfillment, Problem Management, Change Management, Knowledge Management in line with agreed service processes.
• Provide clear business impact assessments, workarounds, status updates and escalation when service reliability or key business deadlines are at risk.
2. Business Analysis & Requirement Management
• Engage with business users, process owners, application owners and technical teams to understand operational needs, pain points and enhancement requests.
• Analyze current business processes, system behavior, controls, data flows and cross-system dependencies to identify functional gaps and improvement opportunities.
• Translate business needs into clear functional requirements, user stories, acceptance criteria, process descriptions, and impact assessments.
• Facilitate requirement discussions and support prioritization by clarifying business value, operational risk, dependencies and expected outcomes.
• Work with solution and technical teams to evaluate options and ensure proposed solutions are practical, supportable and aligned with the wider application landscape.
3. Incident, Problem & Root Cause Analysis
• Perform structured root cause analysis for recurring or high-impact application, integration and data-related issues.
• Distinguish symptoms from underlying causes by reviewing logs, SQL data, interfaces, processing chains and reconciliation results.
• Define corrective and preventive actions, track them to completion and verify that implemented changes address the original business problem.
• Identify recurring incident trends and convert operational findings into problem records, monitoring improvements, automation ideas or enhancement proposals.
• Contribute to post-incident reviews and communicate root cause, impact and preventive actions in clear business language.
4. Change Delivery, Testing & Transition to Run
• Support enhancements and production changes from requirement definition through testing, deployment and operational handover.
• Prepare test scenarios and acceptance criteria; coordinate or perform functional, regression and user acceptance testing.
• Validate data integrity, business rules, calculations, interfaces and reporting outputs before production release.
• Assess operational readiness, support impacts, monitoring needs, documentation and knowledge-transfer requirements.
• Provide hypercare support after releases and ensure open defects, risks and follow-up actions are visible and owned.
5. Data Analysis, Controls & Reconciliation
• Analyze data across Risk, Middle and reporting systems to identify breaks, inconsistencies and control gaps.
• Use SQL, Excel and available reporting tools to investigate data-quality, processing, interface and reporting issues.
• Validate data completeness, integrity and consistency across upstream and downstream systems.
• Support reconciliation controls and anomaly analysis, including unexpected changes between source systems, processing stages and reporting outputs.
• Help define monitoring and control improvements that allow earlier detection of production or data-quality issues.
6. Stakeholder Management & Communication
• Act as a trusted operational and functional contact for business users and technology stakeholders.
• Coordinate cross-functional investigation and decision-making when ownership or dependencies span several teams.
• Provide transparent updates on incidents, risks, enhancements, testing progress and service improvement actions.
• Adapt communication for technical and non-technical audiences and explain complex issues in clear business terms.
• Manage stakeholder expectations and maintain focus on business impact, priorities and agreed next steps.
7. Documentation, Knowledge & Continuous Improvement
• Maintain support runbooks, SOPs, process and data-flow documentation, known-error records, knowledge articles and user guidance.
• Document resolutions and lessons learned from significant or recurring issues to enable reuse and reduce key-person dependency.
• Deliver knowledge-transfer sessions and support capability development within the AMS team.
• Identify opportunities to automate routine checks, improve monitoring, simplify support processes and reduce manual effort.
• Use operational metrics and recurring issue analysis to recommend improvements that increase stability, supportability and user experience.
Required Functional & Operational Knowledge
• Understanding of business-critical application processes and operational support principles
• Ability to understand end-to-end process and data flows across integrated applications
• Ability to analyze data, reporting outputs and functional processing issues
• Ability to learn domain concepts and apply them during incident and requirement analysis
• Understanding of data quality, reconciliation and operational controls
• Experience with incident analysis, functional troubleshooting and service improvement
• Business process analysis and functional requirement definition
Required Technical & Service Management Skills
• SQL and data-analysis capability
• Advanced Microsoft Excel
• ServiceNow and Jira, or comparable service and work-management tools
• Incident, Problem and Change Management
• Log analysis, troubleshooting and root cause investigation
• Understanding of interfaces, integration flows and structured data formats such as XML and JSON
• Ability to prepare functional requirements, user stories, acceptance criteria and test scenarios
Preferred Skills & Experience
• Experience with enterprise business applications, integrated data platforms or reporting solutions; experience with GRIP or Risk applications is an advantage
• Power BI, Python, SAS or SAS Viya is an advantage
• Knowledge of ETL, scheduling and file-transfer concepts
• Experience with financial data, reporting and data-warehouse environments
• Experience supporting production releases, UAT and hypercare
• Experience in commodities trading, Finance, Risk or Middle Office environments is an advantage, but not mandatory
Experience & Qualifications
• 3+ years of experience in business analysis, application support, data/application operations or comparable production-support roles.
• Demonstrated experience supporting business-critical production applications in a service-driven environment.
• Experience translating business needs into functional requirements and supporting delivery through testing and implementation.
• University degree in Business, Economics, Finance, Information Technology, Data or a related discipline, or equivalent practical experience.
• Fluent written and spoken English.
Core Competencies
• Analytical thinking and structured problem solving
• Ownership, accountability and follow-through
• Strong stakeholder management and clear communication
• Ability to connect technical findings with business impact
• Attention to detail and sound judgment under operational pressure
• Proactive, collaborative and continuous-improvement mindset
• Ability to work independently while coordinating effectively across teams
Key Deliverables & Success Measures
• Timely investigation, communication and resolution of production issues in line with agreed service targets.
• High-quality root cause analysis and completion of preventive actions for recurring incidents.
• Clear and testable requirements for approved enhancements and process improvements.
• Reliable functional validation and controlled transition of changes into production support.
• Current, reusable operational documentation and knowledge assets.
• Improvements that reduce operational risk, recurring demand and manual effort.
• Effective collaboration and transparent communication across business and technical stakeholders.
Informations de la mission :
- Début de mission : 24/09/2026
- Durée : 12 mois
- Date de publication : 24/09/2026
- Date limite de candidature : 30/11/2026
Compétences recherchées
SQL (Indispensable)Microsoft Excel (Indispensable)ServiceNow (Indispensable)Jira (Indispensable)XML (Indispensable)JSON (Indispensable)Power BI (Indispensable)Python (Indispensable)SAS (Indispensable)SAS Viya (Indispensable)ETL (Indispensable)scheduling (Indispensable)file-transfer (Indispensable)UAT (Indispensable)hypercare (Indispensable)GRIP (Indispensable)Risk applications (Indispensable)Data warehouse (Indispensable)Incident Management (Indispensable)Problem Management (Indispensable)Change Management (Indispensable)Log analysis (Indispensable)Business Analysis (Indispensable)Scheduling and file-transfer (Apprécié)
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