CDIBarcelona, Spain
SILVA Global Product Owner
Hybride
Project Details
- Location: Barcelona
- Work mode: Hybrid, 2 to 3 days onsite per week
- Start date: ASAP
- Duration: Until end of 2026
- Extension possibility: Yes, throughout 2027
- Language(s): English mandatory, Spanish preferred
Project Summary
We are looking for a Global Product Owner for SILVA, our ITSM solution based on ServiceNow. The role covers two scopes: application management of SILVA and its ITSM processes across our regions, and CMDB process management for IT assets (infrastructure, network, workplace) across all our entities. It works closely with business, IT, security and architecture teams.
Main Responsibilities
- Drive adoption of SILVA and its underlying ITSM processes across regions
- Gather business requirements and assess them against SILVA standards
- Manage and guide the SILVA Regional Leads (targets, guidelines, issue support)
- Ensure consistency and data quality of the IT asset repository (CMDB)
- Manage CMDB data stewards and run governance and follow-up meetings
- Produce KPIs, dashboards, monthly governance committee materials and knowledge documentation
Mandatory Experience:
- ITIL process management (Asset/CMDB, Incident, Change, Request)
- ServiceNow services configuration (business services, routing rules, service catalog)
- CMDB data management
- Application management (requirement gathering, functional and technical assessment, dev/test)
- Background as Process Manager in IT / Security environments, improving IT processes
Preferred Experience:
- ServiceNow administration (admin rights)
- Insurance or assistance sector
- Budget management
Informations de la mission :
- Location: Barcelona
- Work mode: Hybrid, 2 to 3 days onsite per week
- Start date: ASAP
- Duration: Until end of 2026
- Extension possibility: Yes, throughout 2027
- Language(s): English mandatory, Spanish preferred
Project Summary
We are looking for a Global Product Owner for SILVA, our ITSM solution based on ServiceNow. The role covers two scopes: application management of SILVA and its ITSM processes across our regions, and CMDB process management for IT assets (infrastructure, network, workplace) across all our entities. It works closely with business, IT, security and architecture teams.
Main Responsibilities
- Drive adoption of SILVA and its underlying ITSM processes across regions
- Gather business requirements and assess them against SILVA standards
- Manage and guide the SILVA Regional Leads (targets, guidelines, issue support)
- Ensure consistency and data quality of the IT asset repository (CMDB)
- Manage CMDB data stewards and run governance and follow-up meetings
- Produce KPIs, dashboards, monthly governance committee materials and knowledge documentation
Mandatory Experience:
- ITIL process management (Asset/CMDB, Incident, Change, Request)
- ServiceNow services configuration (business services, routing rules, service catalog)
- CMDB data management
- Application management (requirement gathering, functional and technical assessment, dev/test)
- Background as Process Manager in IT / Security environments, improving IT processes
Preferred Experience:
- ServiceNow administration (admin rights)
- Insurance or assistance sector
- Budget management
Informations de la mission :
- Début de mission : 19/10/2026
- Durée : 3 mois
- Date de publication : 19/10/2026
- Date limite de candidature : 23/10/2026
Compétences recherchées
ServiceNow (Indispensable)CMDB (Indispensable)ITSM (Indispensable)ITIL (Indispensable)Service Catalog (Indispensable)business services (Indispensable)routing rules (Indispensable)KPIs (Indispensable)dashboards (Indispensable)ServiceNow (services configuration) (Apprécié)Application management (Apprécié)Process Manager (Apprécié)ServiceNow (administration) (Apprécié)Assurance / Assistance (Apprécié)Budget management (Apprécié)
Intéressé(e) ?
Rejoignez l'équipe et participez à nos projets ambitieux.