CDIBengaluru, India
Service Delivery Manager
Sur site
Contexte de la mission
Customer & Service Delivery
Act as the primary delivery contact for assigned customers.
Build strong relationships with client stakeholders and ensure high customer satisfaction.
Manage delivery performance against agreed service levels, quality, timelines, and budgets.
Identify delivery risks early and implement mitigation plans.
Lead operational governance meetings and service reviews.
Monitor delivery KPIs and prepare regular performance reports.
Project Management
Manage multiple engineering and IT service projects simultaneously.
Understand project constraints including scope, schedule, cost, quality, resources, and risks.
Coordinate multidisciplinary teams to ensure successful project execution.
Drive issue resolution and facilitate decision making.
Ensure projects are delivered according to customer expectations.
Operational Excellence
Support resource planning and capacity management.
Monitor team productivity and delivery performance.
Drive continuous improvement initiatives internally and with customers.
Develop dashboards and reporting to improve operational visibility.
Identify operational risks and escalate when required.
Objectifs et livrables
What We Are Looking For
Required Qualifications
Bachelor's or Master's degree in Engineering or Computer Science
4-6 years of experience in Project Management, Service Delivery, Program Management, or Technical IT Consulting.
Experience managing customer-facing engineering or IT services projects.
Experience working with cross-functional and multicultural teams.
Strong understanding of project management principles and delivery governance.
Experience supporting proposal development, effort estimation, or bid preparation.
Strong stakeholder management and customer communication skills.
Excellent problem-solving and organizational skills.
Preferred Skills
Knowledge of Agile, Scrum and/or Waterfall project delivery.
Experience managing KPIs, dashboards, and operational reporting.
Understanding of financial concepts such as project margin, forecasting, and billing.
Experience with capacity planning and resource management.
Familiarity with continuous improvement methodologies.
PMP, PRINCE2, Agile, or Scrum certifications are a plus.
What Makes You Successful
We're looking for someone who:
Takes ownership and proactively solves problems.
Enjoys working directly with customers.
Has a strong learning mindset and continuously seeks improvement.
Communicates clearly with both technical and business stakeholders.
Can balance customer expectations with operational constraints.
Is comfortable making decisions in a fast-paced consulting environment.
Thinks beyond day-to-day operations and contributes to long-term improvements.
Builds trust through collaboration, accountability, and execution.
Informations de la mission :
Customer & Service Delivery
Act as the primary delivery contact for assigned customers.
Build strong relationships with client stakeholders and ensure high customer satisfaction.
Manage delivery performance against agreed service levels, quality, timelines, and budgets.
Identify delivery risks early and implement mitigation plans.
Lead operational governance meetings and service reviews.
Monitor delivery KPIs and prepare regular performance reports.
Project Management
Manage multiple engineering and IT service projects simultaneously.
Understand project constraints including scope, schedule, cost, quality, resources, and risks.
Coordinate multidisciplinary teams to ensure successful project execution.
Drive issue resolution and facilitate decision making.
Ensure projects are delivered according to customer expectations.
Operational Excellence
Support resource planning and capacity management.
Monitor team productivity and delivery performance.
Drive continuous improvement initiatives internally and with customers.
Develop dashboards and reporting to improve operational visibility.
Identify operational risks and escalate when required.
Objectifs et livrables
What We Are Looking For
Required Qualifications
Bachelor's or Master's degree in Engineering or Computer Science
4-6 years of experience in Project Management, Service Delivery, Program Management, or Technical IT Consulting.
Experience managing customer-facing engineering or IT services projects.
Experience working with cross-functional and multicultural teams.
Strong understanding of project management principles and delivery governance.
Experience supporting proposal development, effort estimation, or bid preparation.
Strong stakeholder management and customer communication skills.
Excellent problem-solving and organizational skills.
Preferred Skills
Knowledge of Agile, Scrum and/or Waterfall project delivery.
Experience managing KPIs, dashboards, and operational reporting.
Understanding of financial concepts such as project margin, forecasting, and billing.
Experience with capacity planning and resource management.
Familiarity with continuous improvement methodologies.
PMP, PRINCE2, Agile, or Scrum certifications are a plus.
What Makes You Successful
We're looking for someone who:
Takes ownership and proactively solves problems.
Enjoys working directly with customers.
Has a strong learning mindset and continuously seeks improvement.
Communicates clearly with both technical and business stakeholders.
Can balance customer expectations with operational constraints.
Is comfortable making decisions in a fast-paced consulting environment.
Thinks beyond day-to-day operations and contributes to long-term improvements.
Builds trust through collaboration, accountability, and execution.
Informations de la mission :
- Début de mission : 01/09/2026
- Durée : 9 mois
- Date de publication : 10/08/2026
- Date limite de candidature : 30/12/2026
Compétences recherchées
Agile (Indispensable)Scrum (Indispensable)Waterfall (Indispensable)KPIs (Indispensable)dashboards (Indispensable)capacity planning (Indispensable)resource planning (Indispensable)project management (Indispensable)service delivery (Indispensable)operational reporting (Indispensable)PMP (Indispensable)PRINCE2 (Indispensable)Anglais (Indispensable)Project Management (Indispensable)Service Delivery (Indispensable)Program Management (Indispensable)Technical IT Consulting (Indispensable)KPI & Dashboards (Indispensable)Capacity Planning (Indispensable)Resource Planning (Indispensable)Financial Management (Indispensable)PMP/PRINCE2 (Apprécié)
Intéressé(e) ?
Rejoignez l'équipe et participez à nos projets ambitieux.