CDIPune, India
Salesforce Administrator/Developer (L2/L3 Support) - SG
Hybride
Project context
Build and enhance Salesforce solutions to support Sales, Marketing, and Service teams.
Handle L2/L3 tickets by troubleshooting issues, fixing defects, and improving platform stability.
Work with Product Owners and business users to deliver solutions using standard Salesforce features first and customize only when needed (Apex/LWC/Flows).
Ensure quality delivery through testing, documentation, and release best practices.
Goals and deliverables
Develop and maintain Salesforce features using Apex, Lightning Web Components (LWC), SOQL, and Salesforce configuration where needed.
Provide L2/L3 support: analyze incidents, identify root cause, implement fixes, and communicate status to stakeholders.
Design and deliver automations using Flows; improve performance and reduce manual work.
Support releases: unit testing, code reviews, deployments, and post-release validation; assist with UAT and regression testing.
Manage data and integrations support: troubleshoot data issues, use Data Loader, and coordinate with integration teams when required.
MUST-HAVES
Experience: 5+ years hands-on Salesforce experience (Admin/Developer)
Salesforce strength: Strong skills in Salesforce configuration and development
Certification: Salesforce Administrator or PD1
Experience with CI/CD tools is must.
PREFERENCES (OPTIONAL)
Experience with integrations (APIs, middleware, troubleshooting integration failures).
L2/L3 Support: Proven experience handling L2/L3 tickets
Informations de la mission :
Build and enhance Salesforce solutions to support Sales, Marketing, and Service teams.
Handle L2/L3 tickets by troubleshooting issues, fixing defects, and improving platform stability.
Work with Product Owners and business users to deliver solutions using standard Salesforce features first and customize only when needed (Apex/LWC/Flows).
Ensure quality delivery through testing, documentation, and release best practices.
Goals and deliverables
Develop and maintain Salesforce features using Apex, Lightning Web Components (LWC), SOQL, and Salesforce configuration where needed.
Provide L2/L3 support: analyze incidents, identify root cause, implement fixes, and communicate status to stakeholders.
Design and deliver automations using Flows; improve performance and reduce manual work.
Support releases: unit testing, code reviews, deployments, and post-release validation; assist with UAT and regression testing.
Manage data and integrations support: troubleshoot data issues, use Data Loader, and coordinate with integration teams when required.
MUST-HAVES
Experience: 5+ years hands-on Salesforce experience (Admin/Developer)
Salesforce strength: Strong skills in Salesforce configuration and development
Certification: Salesforce Administrator or PD1
Experience with CI/CD tools is must.
PREFERENCES (OPTIONAL)
Experience with integrations (APIs, middleware, troubleshooting integration failures).
L2/L3 Support: Proven experience handling L2/L3 tickets
Informations de la mission :
- Début de mission : 26/10/2026
- Durée : 12 mois
- Date de publication : 26/10/2026
- Date limite de candidature : 30/11/2026
Compétences recherchées
Salesforce (Indispensable)Apex (Indispensable)Lightning Web Components (Indispensable)LWC (Indispensable)SOQL (Indispensable)Flows (Indispensable)CI/CD (Indispensable)Data Loader (Indispensable)API (Indispensable)middleware (Indispensable)UAT (Indispensable)regression testing (Indispensable)Salesforce configuration (Indispensable)Lightning Web Components (LWC) (Indispensable)API/Middleware (Indispensable)Testing (Indispensable)L2/L3 support (Indispensable)
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