CDILisbon, Portugal
Operational Resilience officer
Hybride
The Operational Resilience team supports the organization in ensuring the continuity of critical services. By verifying the existence and functionality of recovery solutions—both with external partners and internally—the team facilitates the swift activation of these solutions in response to disruptions. This proactive approach enables the organization to maintain activities in accordance with predefined conditions, particularly following disasters. The team also oversees the Crisis Management process and ensures its ongoing maintenance and improvement under varying conditions.
Scope of Services (but not limited to)
Conduct comprehensive Business Impact Analysis (BIA) campaigns to evaluate potential impacts of disruptions on critical functions.
Develop and update business continuity plans (BCPs), outlining procedures and resources necessary for maintaining or restoring operations.
Design and deliver training programs to educate staff on crisis management protocols, covering risks such as physical loss, cybersecurity threats, and polycrises.
Promote awareness initiatives to enhance preparedness and response capabilities across the organization.
Contribute to the creation and upkeep of all documentation related to the Operational Resilience Framework, including strategic documents, document management protocols, business continuity plans, recovery solution catalogs, reports, and remediation plans.
Service Deliverables (but not limited to)
Business Impact Analysis materials: prepare awareness support and user guides, synthesize results into insights, and present findings to stakeholders; develop action/remediation plans addressing identified risks.
Documentation supporting processes: produce comprehensive handbooks detailing crisis management and business continuity procedures, maintain an up-to-date crisis contact directory, and establish a collaborative resource space for best practices and tools.
Develop and regularly update detailed business continuity plans, ensuring plans are tested and validated.
Required Expertise
Risk Management, Business Continuity Planning, Crisis Management
Analytical skills, Communication skills, Collaboration and Teamwork
Problem Solving, Attention to detail
Adaptability to changing circumstances and effective response to unforeseen challenges and disruptions
Continuous Improvement Mindset focused on process, documentation, and training enhancement
Service Qualifications
3 years of expertise in risk management, business continuity, or related fields
Technical expertise in crisis management and resilience frameworks
Fluency in English
Spanish or Portuguese environment
Informations de la mission :
Scope of Services (but not limited to)
Conduct comprehensive Business Impact Analysis (BIA) campaigns to evaluate potential impacts of disruptions on critical functions.
Develop and update business continuity plans (BCPs), outlining procedures and resources necessary for maintaining or restoring operations.
Design and deliver training programs to educate staff on crisis management protocols, covering risks such as physical loss, cybersecurity threats, and polycrises.
Promote awareness initiatives to enhance preparedness and response capabilities across the organization.
Contribute to the creation and upkeep of all documentation related to the Operational Resilience Framework, including strategic documents, document management protocols, business continuity plans, recovery solution catalogs, reports, and remediation plans.
Service Deliverables (but not limited to)
Business Impact Analysis materials: prepare awareness support and user guides, synthesize results into insights, and present findings to stakeholders; develop action/remediation plans addressing identified risks.
Documentation supporting processes: produce comprehensive handbooks detailing crisis management and business continuity procedures, maintain an up-to-date crisis contact directory, and establish a collaborative resource space for best practices and tools.
Develop and regularly update detailed business continuity plans, ensuring plans are tested and validated.
Required Expertise
Risk Management, Business Continuity Planning, Crisis Management
Analytical skills, Communication skills, Collaboration and Teamwork
Problem Solving, Attention to detail
Adaptability to changing circumstances and effective response to unforeseen challenges and disruptions
Continuous Improvement Mindset focused on process, documentation, and training enhancement
Service Qualifications
3 years of expertise in risk management, business continuity, or related fields
Technical expertise in crisis management and resilience frameworks
Fluency in English
Spanish or Portuguese environment
Informations de la mission :
- Début de mission : 02/11/2026
- Durée : 6 mois
- Date de publication : 21/10/2026
- Date limite de candidature : 30/10/2026
Compétences recherchées
Operational Resilience (Indispensable)Business Impact Analysis (BIA) (Indispensable)Business Continuity Planning (BCP) (Indispensable)Crisis Management (Indispensable)risk management (Indispensable)remediation plans (Indispensable)documentation (Indispensable)training (Indispensable)recovery solutions (Indispensable)crisis contact directory (Indispensable)Risk Management (Apprécié)Business Continuity Planning (Apprécié)Analytical skills (Apprécié)Communication skills (Apprécié)Collaboration and Teamwork (Apprécié)Problem Solving (Apprécié)Attention to detail (Apprécié)Adaptability to changing circumstances (Apprécié)Continuous Improvement Mindset (Apprécié)Fluency in English (Apprécié)Spanish or Portuguese environment (Apprécié)
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