CDIPune, India
ITSM Developer – BMC Helix Platform - SG
Hybride
Project context
We are looking for a motivated Junior Developer – BMC Helix Platform to support the development, configuration, and maintenance of business workflows within the BMC Helix ecosystem.
Operating within a matrix organization, this role reports directly to the GCC while functionally supporting IT Services. The Medior Developer will work under the guidance of a Senior Developer to deliver high-quality solutions that enhance IT service management processes and user experience.
This is an excellent opportunity to build deep expertise in the BMC Helix platform while contributing to global IT operations
Goals and deliverables
ITSM Incident & Service request operational Management
Handle incidents and service requests in BMC Helix, from logging and triage to resolution and closure, following ITIL processes and SLA/OLA targets.
Diagnose issues, perform troubleshooting, apply fixes/workarounds.
Update tickets with accurate categorization, impact/urgency, actions taken, and user communications.
Monitor personal/assigned queues, follow up on pending items, and escalate time‑critical cases per procedure.
Contribute to knowledge articles and recurring-issue reduction by documenting resolutions and proposing improvements.
Development & Configuration Support
Assist in the development and configuration of solutions on the BMC Helix Platform (ITSM, Digital Workplace, Innovation Studio)
Support the implementation of business workflows, forms, and automations
Perform basic customizations and enhancements under supervision
Workflow & Process Support (IT Services)
Support the translation of business and IT Services requirements into platform configurations
Help maintain and improve workflows aligned with ITIL practices
Assist in testing and validating process changes
Collaboration & Delivery
Work closely with Senior Developers and GCC teams on development tasks
Participate in Agile ceremonies, sprint planning, and daily stand-ups
Support release activities and ensure smooth deployment of changes
Quality & Documentation
Follow development standards, guidelines, and best practices
Document configurations, workflows, and technical changes
Perform unit testing and support defect resolution
Learning & Development
Build knowledge of the BMC Helix platform and IT service management processes
Actively seek guidance and feedback from senior team members
Contribute to team knowledge sharing and continuous improvement
Expected skillsSkills
Skill level
CMDB & Asset Managemen
Expert
BMC Interfaces & Integration
Expert
BMC Helix
Expert
Business workflows
Expert
Dashboard creation
Expert
Informations de la mission :
We are looking for a motivated Junior Developer – BMC Helix Platform to support the development, configuration, and maintenance of business workflows within the BMC Helix ecosystem.
Operating within a matrix organization, this role reports directly to the GCC while functionally supporting IT Services. The Medior Developer will work under the guidance of a Senior Developer to deliver high-quality solutions that enhance IT service management processes and user experience.
This is an excellent opportunity to build deep expertise in the BMC Helix platform while contributing to global IT operations
Goals and deliverables
ITSM Incident & Service request operational Management
Handle incidents and service requests in BMC Helix, from logging and triage to resolution and closure, following ITIL processes and SLA/OLA targets.
Diagnose issues, perform troubleshooting, apply fixes/workarounds.
Update tickets with accurate categorization, impact/urgency, actions taken, and user communications.
Monitor personal/assigned queues, follow up on pending items, and escalate time‑critical cases per procedure.
Contribute to knowledge articles and recurring-issue reduction by documenting resolutions and proposing improvements.
Development & Configuration Support
Assist in the development and configuration of solutions on the BMC Helix Platform (ITSM, Digital Workplace, Innovation Studio)
Support the implementation of business workflows, forms, and automations
Perform basic customizations and enhancements under supervision
Workflow & Process Support (IT Services)
Support the translation of business and IT Services requirements into platform configurations
Help maintain and improve workflows aligned with ITIL practices
Assist in testing and validating process changes
Collaboration & Delivery
Work closely with Senior Developers and GCC teams on development tasks
Participate in Agile ceremonies, sprint planning, and daily stand-ups
Support release activities and ensure smooth deployment of changes
Quality & Documentation
Follow development standards, guidelines, and best practices
Document configurations, workflows, and technical changes
Perform unit testing and support defect resolution
Learning & Development
Build knowledge of the BMC Helix platform and IT service management processes
Actively seek guidance and feedback from senior team members
Contribute to team knowledge sharing and continuous improvement
Expected skillsSkills
Skill level
CMDB & Asset Managemen
Expert
BMC Interfaces & Integration
Expert
BMC Helix
Expert
Business workflows
Expert
Dashboard creation
Expert
Informations de la mission :
- Début de mission : 24/08/2026
- Durée : 6 mois
- Date de publication : 26/08/2026
- Date limite de candidature : 31/10/2026
Compétences recherchées
BMC Helix (Indispensable)ITSM (Indispensable)Digital Workplace (Indispensable)Innovation Studio (Indispensable)CMDB (Indispensable)Asset Management (Indispensable)BMC Interfaces (Indispensable)Integrations (Indispensable)Business workflows (Indispensable)Dashboard (Indispensable)CMDB & Asset Management (Indispensable)BMC Interfaces & Integration (Indispensable)Dashboard creation (Indispensable)
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