CDI4th A Main Rd, Gruhalakshmi Housing Colony, Peenya, Bengaluru, Karnataka 560058, India
Executive - IS
Hybride
Job description
Position Overview: Executive IS
Location: Bangalore
We are seeking a dynamic and self-driven IS Executive to lead overall efforts. This role is ideal for someone who thrives in a fast-paced, start-up environment and can handle business-as-usual (BAU) assigned tasks with minimal guidance.
In this role, you are expected to:
Service Desk Operations
• Monitor and track incident resolution activities handled by local resolution groups.
• Ensure timely follow-up and closure of incidents and service requests.
• Maintain adherence to agreed Service Level Agreements (SLAs).
• Escalate unresolved incidents to appropriate support teams.
Customer Satisfaction (CSAT) Support
• Monitor and follow up on customer feedback and satisfaction surveys.
• Coordinate with users to gather feedback.
• Prepare and publish CSAT reports and improvement recommendations.
Printer & Accessories Management
• Coordinate preventive maintenance activities for printers and scanners.
• Manage break-fix incidents through vendors and support teams.
• Track accessories inventory and fulfillment requests.
Mobility Device Management
• Coordinate procurement, refresh, replacement, and disposal of mobile devices.
• Manage vendor interactions for mobile phone break-fix activities.
• Track lifecycle management of mobility assets.
IT Asset Management
• Maintain accurate and up-to-date IT asset inventory.
• Track asset allocation, movement, and disposal.
• Ensure compliance with asset management processes.
Hosting & Backup Support
• Provide hands-and-feet support for tape drives and backup operations.
• Coordinate with infrastructure teams during backup and recovery activities.
Application Support
• Perform routine application health checks.
• Coordinate with application support teams to address identified issues.
• Track application-related incidents and service requests.
Facility Management Support
• Perform periodic physical security checks of server rooms, network rooms, and IT facilities.
• Report infrastructure or environmental concerns.
Employee Exit (E-Clearance) Support
• Conduct periodic validation of employee clearance activities.
• Verify asset recovery and update asset records.
• Ensure zero-asset tagging compliance for departing employees.
Laptop & iPad Device Management
• Coordinate procurement and replacement activities.
• Manage break-fix support through vendors.
• Track device inventory and lifecycle.
EUC Accessories Management
• Coordinate procurement and delivery of accessories based on approved catalogs and rate cards.
• Follow up with support teams for fulfillment and delivery.
Country Catalogue Management
• Maintain and update local IT service catalogs and related documentation.
• Ensure information accuracy and regulatory compliance.
Infrastructure Devices AMC Management
• Coordinate Annual Maintenance Contracts (AMC) for out-of-warranty infrastructure devices.
• Engage with OEM partners and vendors for contract renewals and support.
Apple Device Software Updates
• Monitor Intune reports for Apple devices.
• Coordinate periodic software updates and compliance activities.
• Ensure devices remain secure and compliant with corporate standards.
Break-Fix Accessories Procurement
• Coordinate procurement of accessories required for infrastructure and mobility devices.
• Track requests, procurement status, and delivery.
Job description
Position Overview: Executive IS
Location: Bangalore
We are seeking a dynamic and self-driven IS Executive to lead overall efforts. This role is ideal for someone who thrives in a fast-paced, start-up environment and can handle business-as-usual (BAU) assigned tasks with minimal guidance.
In this role, you are expected to:
Service Desk Operations
• Monitor and track incident resolution activities handled by local resolution groups.
• Ensure timely follow-up and closure of incidents and service requests.
• Maintain adherence to agreed Service Level Agreements (SLAs).
• Escalate unresolved incidents to appropriate support teams.
Customer Satisfaction (CSAT) Support
• Monitor and follow up on customer feedback and satisfaction surveys.
• Coordinate with users to gather feedback.
• Prepare and publish CSAT reports and improvement recommendations.
Printer & Accessories Management
• Coordinate preventive maintenance activities for printers and scanners.
• Manage break-fix incidents through vendors and support teams.
• Track accessories inventory and fulfillment requests.
Mobility Device Management
• Coordinate procurement, refresh, replacement, and disposal of mobile devices.
• Manage vendor interactions for mobile phone break-fix activities.
• Track lifecycle management of mobility assets.
IT Asset Management
• Maintain accurate and up-to-date IT asset inventory.
• Track asset allocation, movement, and disposal.
• Ensure compliance with asset management processes.
Hosting & Backup Support
• Provide hands-and-feet support for tape drives and backup operations.
• Coordinate with infrastructure teams during backup and recovery activities.
Application Support
• Perform routine application health checks.
• Coordinate with application support teams to address identified issues.
• Track application-related incidents and service requests.
Facility Management Support
• Perform periodic physical security checks of server rooms, network rooms, and IT facilities.
• Report infrastructure or environmental concerns.
Employee Exit (E-Clearance) Support
• Conduct periodic validation of employee clearance activities.
• Verify asset recovery and update asset records.
• Ensure zero-asset tagging compliance for departing employees.
Laptop & iPad Device Management
• Coordinate procurement and replacement activities.
• Manage break-fix support through vendors.
• Track device inventory and lifecycle.
EUC Accessories Management
• Coordinate procurement and delivery of accessories based on approved catalogs and rate cards.
• Follow up with support teams for fulfillment and delivery.
Country Catalogue Management
• Maintain and update local IT service catalogs and related documentation.
• Ensure information accuracy and regulatory compliance.
Infrastructure Devices AMC Management
• Coordinate Annual Maintenance Contracts (AMC) for out-of-warranty infrastructure devices.
• Engage with OEM partners and vendors for contract renewals and support.
Apple Device Software Updates
• Monitor Intune reports for Apple devices.
• Coordinate periodic software updates and compliance activities.
• Ensure devices remain secure and compliant with corporate standards.
Break-Fix Accessories Procurement
• Coordinate procurement of accessories required for infrastructure and mobility devices.
• Track requests, procurement status, and delivery.
Skills Requirements:
Technical Skills
• Windows 10/11 Administration
• IT Asset Management
• ServiceNow or similar ITSM tools
• Basic Network Troubleshooting
• Endpoint Security & Antivirus Tools
Soft Skills
• Strong customer service orientation
• Excellent communication skills
• Vendor coordination and stakeholder management
• Documentation and reporting skills
• Ability to multitask and prioritize effectively
• Strong problem-solving and analytical skills
Preferred Qualifications
• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• Key Performance Indicators (KPIs)
• SLA Compliance
• Incident Resolution Tracking
• First Contact Resolution (FCR)
• VIP User Satisfaction
• CSAT Score
• Asset Inventory Accuracy
• Device Compliance Percentage
• Vendor Performance Management
• Timely Closure of Service Requests
• Event Support Success Rate
Informations de la mission :
Position Overview: Executive IS
Location: Bangalore
We are seeking a dynamic and self-driven IS Executive to lead overall efforts. This role is ideal for someone who thrives in a fast-paced, start-up environment and can handle business-as-usual (BAU) assigned tasks with minimal guidance.
In this role, you are expected to:
Service Desk Operations
• Monitor and track incident resolution activities handled by local resolution groups.
• Ensure timely follow-up and closure of incidents and service requests.
• Maintain adherence to agreed Service Level Agreements (SLAs).
• Escalate unresolved incidents to appropriate support teams.
Customer Satisfaction (CSAT) Support
• Monitor and follow up on customer feedback and satisfaction surveys.
• Coordinate with users to gather feedback.
• Prepare and publish CSAT reports and improvement recommendations.
Printer & Accessories Management
• Coordinate preventive maintenance activities for printers and scanners.
• Manage break-fix incidents through vendors and support teams.
• Track accessories inventory and fulfillment requests.
Mobility Device Management
• Coordinate procurement, refresh, replacement, and disposal of mobile devices.
• Manage vendor interactions for mobile phone break-fix activities.
• Track lifecycle management of mobility assets.
IT Asset Management
• Maintain accurate and up-to-date IT asset inventory.
• Track asset allocation, movement, and disposal.
• Ensure compliance with asset management processes.
Hosting & Backup Support
• Provide hands-and-feet support for tape drives and backup operations.
• Coordinate with infrastructure teams during backup and recovery activities.
Application Support
• Perform routine application health checks.
• Coordinate with application support teams to address identified issues.
• Track application-related incidents and service requests.
Facility Management Support
• Perform periodic physical security checks of server rooms, network rooms, and IT facilities.
• Report infrastructure or environmental concerns.
Employee Exit (E-Clearance) Support
• Conduct periodic validation of employee clearance activities.
• Verify asset recovery and update asset records.
• Ensure zero-asset tagging compliance for departing employees.
Laptop & iPad Device Management
• Coordinate procurement and replacement activities.
• Manage break-fix support through vendors.
• Track device inventory and lifecycle.
EUC Accessories Management
• Coordinate procurement and delivery of accessories based on approved catalogs and rate cards.
• Follow up with support teams for fulfillment and delivery.
Country Catalogue Management
• Maintain and update local IT service catalogs and related documentation.
• Ensure information accuracy and regulatory compliance.
Infrastructure Devices AMC Management
• Coordinate Annual Maintenance Contracts (AMC) for out-of-warranty infrastructure devices.
• Engage with OEM partners and vendors for contract renewals and support.
Apple Device Software Updates
• Monitor Intune reports for Apple devices.
• Coordinate periodic software updates and compliance activities.
• Ensure devices remain secure and compliant with corporate standards.
Break-Fix Accessories Procurement
• Coordinate procurement of accessories required for infrastructure and mobility devices.
• Track requests, procurement status, and delivery.
Job description
Position Overview: Executive IS
Location: Bangalore
We are seeking a dynamic and self-driven IS Executive to lead overall efforts. This role is ideal for someone who thrives in a fast-paced, start-up environment and can handle business-as-usual (BAU) assigned tasks with minimal guidance.
In this role, you are expected to:
Service Desk Operations
• Monitor and track incident resolution activities handled by local resolution groups.
• Ensure timely follow-up and closure of incidents and service requests.
• Maintain adherence to agreed Service Level Agreements (SLAs).
• Escalate unresolved incidents to appropriate support teams.
Customer Satisfaction (CSAT) Support
• Monitor and follow up on customer feedback and satisfaction surveys.
• Coordinate with users to gather feedback.
• Prepare and publish CSAT reports and improvement recommendations.
Printer & Accessories Management
• Coordinate preventive maintenance activities for printers and scanners.
• Manage break-fix incidents through vendors and support teams.
• Track accessories inventory and fulfillment requests.
Mobility Device Management
• Coordinate procurement, refresh, replacement, and disposal of mobile devices.
• Manage vendor interactions for mobile phone break-fix activities.
• Track lifecycle management of mobility assets.
IT Asset Management
• Maintain accurate and up-to-date IT asset inventory.
• Track asset allocation, movement, and disposal.
• Ensure compliance with asset management processes.
Hosting & Backup Support
• Provide hands-and-feet support for tape drives and backup operations.
• Coordinate with infrastructure teams during backup and recovery activities.
Application Support
• Perform routine application health checks.
• Coordinate with application support teams to address identified issues.
• Track application-related incidents and service requests.
Facility Management Support
• Perform periodic physical security checks of server rooms, network rooms, and IT facilities.
• Report infrastructure or environmental concerns.
Employee Exit (E-Clearance) Support
• Conduct periodic validation of employee clearance activities.
• Verify asset recovery and update asset records.
• Ensure zero-asset tagging compliance for departing employees.
Laptop & iPad Device Management
• Coordinate procurement and replacement activities.
• Manage break-fix support through vendors.
• Track device inventory and lifecycle.
EUC Accessories Management
• Coordinate procurement and delivery of accessories based on approved catalogs and rate cards.
• Follow up with support teams for fulfillment and delivery.
Country Catalogue Management
• Maintain and update local IT service catalogs and related documentation.
• Ensure information accuracy and regulatory compliance.
Infrastructure Devices AMC Management
• Coordinate Annual Maintenance Contracts (AMC) for out-of-warranty infrastructure devices.
• Engage with OEM partners and vendors for contract renewals and support.
Apple Device Software Updates
• Monitor Intune reports for Apple devices.
• Coordinate periodic software updates and compliance activities.
• Ensure devices remain secure and compliant with corporate standards.
Break-Fix Accessories Procurement
• Coordinate procurement of accessories required for infrastructure and mobility devices.
• Track requests, procurement status, and delivery.
Skills Requirements:
Technical Skills
• Windows 10/11 Administration
• IT Asset Management
• ServiceNow or similar ITSM tools
• Basic Network Troubleshooting
• Endpoint Security & Antivirus Tools
Soft Skills
• Strong customer service orientation
• Excellent communication skills
• Vendor coordination and stakeholder management
• Documentation and reporting skills
• Ability to multitask and prioritize effectively
• Strong problem-solving and analytical skills
Preferred Qualifications
• Bachelor's Degree in Information Technology, Computer Science, or equivalent.
• Key Performance Indicators (KPIs)
• SLA Compliance
• Incident Resolution Tracking
• First Contact Resolution (FCR)
• VIP User Satisfaction
• CSAT Score
• Asset Inventory Accuracy
• Device Compliance Percentage
• Vendor Performance Management
• Timely Closure of Service Requests
• Event Support Success Rate
Informations de la mission :
- Début de mission : ASAP
- Durée : 15 mois
- Date de publication : 29/09/2026
- Date limite de candidature : 30/12/2026
Compétences recherchées
Windows 10/11 (Indispensable)ServiceNow (Indispensable)ITSM (Indispensable)Intune (Indispensable)Endpoint Security (Indispensable)Antivirus (Indispensable)Network Troubleshooting (Indispensable)Tape drives (Indispensable)Backup (Indispensable)Apple (Indispensable)iPad (Indispensable)Laptop (Indispensable)Printers (Indispensable)Scanners (Indispensable)Mobile devices (Indispensable)AMC (Indispensable)OEM (Indispensable)CSAT (Indispensable)SLA (Indispensable)Asset Management (Indispensable)Windows 10/11 Administration (Apprécié)IT Asset Management (Apprécié)ServiceNow or similar ITSM tools (Apprécié)Basic Network Troubleshooting (Apprécié)Endpoint Security & Antivirus Tools (Apprécié)Strong customer service orientation (Apprécié)Excellent communication skills (Apprécié)Vendor coordination and stakeholder management (Apprécié)Documentation and reporting skills (Apprécié)Ability to multitask and prioritize effectively (Apprécié)Strong problem-solving and analytical skills (Apprécié)
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